Our client is hiring a skilled and motivated Restaurant Manager to take charge of daily operations, elevate the customer experience, and contribute to overall business growth. The ideal candidate will demonstrate excellent leadership, organization, and a strong commitment to hospitality excellence. This role is based in Westlands, Nairobi.

Job Opportunity: Restaurant Manager – Westlands, Nairobi

Key Responsibilities:

• Supervise and coordinate day-to-day restaurant operations for optimal efficiency.
• Lead and manage both front-of-house and kitchen staff, ensuring seamless collaboration.
• Maintain high standards of hygiene, safety, and cleanliness across the establishment.
• Deliver exceptional guest experiences and promptly handle feedback or complaints.
• Train, mentor, and develop team members to maintain top-tier customer service.
• Assign clear roles and responsibilities to team members for smooth service delivery.
• Manage stock levels of food, beverages, and supplies while maintaining inventory accuracy.
• Coordinate orders with suppliers and monitor the quality of deliveries.
• Track and manage operational costs, including labor and food expenses.
• Collaborate on marketing strategies including events, seasonal promotions, and online visibility.
• Organize special events or themed nights to drive customer traffic and revenue.
• Conduct regular performance assessments and provide constructive feedback.
• Ensure compliance with all food safety and health regulations.
• Analyze market trends to set appropriate pricing strategies for menu items.
• Promote customer loyalty through effective retention initiatives and discounts.
• Foster strong internal communication among staff and management.
• Inspire a positive, team-oriented work culture through leadership and support.
• Review and analyze financial statements including sales reports and expenses.
• Stay up to date with relevant licensing requirements and industry laws.
• Implement sustainable practices to minimize waste and control costs.

Qualifications & Skills:

• Diploma or Degree in Hospitality Management, Business, or a related field is preferred.
• Proven experience managing a restaurant or hospitality team is essential.
• Strong leadership, communication, and people management skills.
• Familiarity with POS systems, inventory tools, and basic financial principles is advantageous.
• Ability to remain calm and efficient in a high-pressure, fast-paced environment.
• A customer-focused mindset with strong problem-solving abilities.
• Exceptional organizational and multitasking capabilities.

Application Process:

If you meet the qualifications and are ready to take on this rewarding role, send your CV to info@victoryglobalimpact.com with the job title as the subject line.

Please note: Due to the high number of applications for these type of restaurant jobs in wetlands Nairobi, only shortlisted candidates will be contacted.