The KRA pin has slowly but surely become an important document for Kenyan citizens. You can’t sell land or your car without one. And now, you can’t even open a bank account now without one. Now imagine you have forgotten or misplaced it…that’s when you pull your hair and shout “I forgot my kra pin, somebody heeeeelp!”
Here is what to do if you lost KRA pin number:
Option 1: Use your ID to recover your lost KRA pin
KRA runs a free kra pin checker service and which requires that you have your national id card.
I know now you are wondering how to check my kra pin using id number.
Simply this:
Scan your original ID (from a cyber or office) and send an email saying you can’t recall you pin and that you need them to send it to your email to callcenter@kra.go.ke. Kra guys will respond within a few hours and voila, you will have your long lost kra pin back.
Call them if they delay.
Here are the official kra itax contacts:
| Telephone (landline) | +254 (020) 4999 999 /+254 (020) 4998 000 |
| KRA Mobile number | +254 (0711) 099 999 |
| KRA Customers Email: | callcentre@kra.go.ke |
Option 2: Contact KRA on social media
Still on the question of I forgot my kra password, you can instead get in touch with KRA via their very active social media handles.
Go to kra itax customer care kra facebook page or kra twitter handle and again, scan and send your ID to their inbox requesting them to send your pin via facebook/twitter.
Option 3: Seek Help from the Nearest Huduma Centre
This is another very easy way: just walk into any huduma centre and ask the staff “how do i recover the kra pin number”
The kra huduma guys will ask for your original id then search their kra pin numbers list for your pin. You will have your kra pin within minutes.
Option 4: Visit KRA Offices
Kra has offices scatted all over the country. You can again visit any of them, go to the reception desk and tell the staff you find “i lost my kra pin what do i do”.
As usual, carry your id since they will need it to verify your identity.
Where is kra (kra contacts)?
Here are various kra offices countrywide..
| Office | Location |
| Kra Offices Nairobi Kenya | |
| KRA Headquarters | Times Towers, Nairobi (Haile Selassie Ave)
Phone: 0711 099999
|
| KRA Upper Hill | Forodha House. Upper hill close just off. Ngong Road
Phone: 020 2715540 |
| KRA Offices, Sameer Business Park | Sameer Business Park Rd, Mombasa Road, Phone: 020 8043522 |
| KRA Offices, The Rest of the Country | |
| KRA Wilson airport | Wilson Airport, KRA Bldg, Phone: 020 6005635/6/30 |
| KRA Thika offices | Thika House, Phone: 067 21701 |
| KRA Nakuru offices | Generation House, Kenyatta Aven. Phone: 051 2213891 |
| KRA Eldoret Offices | Kiptagich House, Uganda rd. Phone: (053) 2062300 |
| KRA Kericho offices | D.C.’S Office, Phone: 052 20104 |
| KRA Mombasa offices | Customs House, Nyerere Street, Phone: 041 2314044 |
| KRA Malindi Offices | Malindi Complex, Lamu Rd, Phone: 042 2130955 |
| KRA Voi Offices | Portter House, Phone: 043 2030297 |
| KRA Machakos Offices | Utisi House, Phone: 044 20232/ 0734 954548 |
| KRA Meru Offices | Angaine Plaza, Just Off Meru’s Tom Mboya street, Phone: (064) 30713 |
| KRA Embu offices | Wanjiru Centre, KubuKubu Road, Phone: 068 31360 |
| KRA Nyeri offices | Premier Building, Kanisa Rd. , Phone: 061 2030728 |
| KRA Kisii Offices | Umoja Complex, Hospital Rd. Phone: 058 30908 |
| KRA Kisumu offices | Swan Centre, Oginga Odinga Road, 1st Floor, Phone: 054 2020509 |
| KRA Kakamega Offices | Ambwere complex, Kakamega-Webuye Rd. Tel No. (056) 30358 |
| KRA Bungoma Offices | Moghe Plaza (Moi avenue), Tel No. (053) 30543 |
| KRA Garissa offices | Harambee Rd, Garissa Town, Phone: 046 2102519 |
I Forgot My Kra Pin Problem- Final Advise:
That’s what you should do in case you lost your kra pin. Walk to any kra offices, or contact them through email or social media with the same message: I forgot my kra pin, kindly help.
Or just visit your nearest huduma centre and narrate your predicament “I cant remember my kra pin, what should I do”.
And surely, kra is ready and very willing to help.
So, what is your PIN number?
Related: How To Claim a Refund from KRA
Hi sir/madam l forget my KRA pin number how will l recovered it.please help lam in outside Kenya an l meet it
Write an email to KRA please
Hi my names r kezia mutel am trying to recover my KRA pin and a outside Kenya I have send an email to callcenter@KRA.go.ke but still have not gonna reply please help me need it ASAP
Inbox them on their twitter handle
I forgot my kra pin
You can recover it as advised in the article
I used another email instead of the working email please if possible retrieve my kra through this email everlnkithome970@gmail.com
Yep. Write to callcentre@kra.goke
Forgot my kra pin
You can recover it as advised in the article
Hae am Ann I forgot my kra pin how can I retrieve it pliz help
Use the methods we have explained in the article
I created my pin but I have not received it yet help me get my pin
Hi am grace I forgot my kra number, please help me get it
Use the methods we have explained in the article
I forgot my kra pin please help
Use the methods listed above to recover it
and what if i want to recover it for someone and yet the email i will contact them with is not the one linked to the pin itself will they assist me or they will require that i email them using the email linked to the pin?????????????????????????
How can I get k.r.a pin certificate
Could i take a photo of the id with my phone instead of scanning?
hi, i lost my KRA pin plus the email access that i used on application. I Have my identity card though, is it possible to retrieve the PIN using my ID? Kindly assist.
Contact KRA using the contact information given in the article
am always unable to retrieve my kra using id only since i cant remember my email
I forgot my kra pin number so help
my name is kelvin, kindly help me to retrieve my kra pin certificate
I cant remember my email, pin number but I only remember my
ID number and phone number only
finally is possible to find out now coz i want to use it now
in order to file returns plus other services