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4 Simple Methods of Recovering a lost KRA pin number

Last updated on March 13, 2021

The KRA pin has slowly but surely become an important document for Kenyan citizens. You can’t sell land or your car without one. And now, you can’t even open a bank account now without one. Now imagine you have forgotten or misplaced it…that’s when you pull your hair and shout “I forgot my kra pin, somebody heeeeelp!”

Here is what to do if you lost KRA pin number:

Option 1: Use your ID to recover your lost KRA pin

KRA runs a free kra pin checker service and which requires that you have your national id card.

I know now you are wondering how to check my kra pin using id number.

Simply this:

Scan your original ID (from a cyber or office) and send an email saying you can’t recall you pin and that you need them to send it to your email to callcenter@kra.go.ke. Kra guys will respond within a few hours and voila, you will have your long lost kra pin back.

Call them if they delay.

Here are the official kra itax contacts:

Telephone (landline) +254 (020) 4999 999 /+254 (020) 4998 000
KRA Mobile number +254 (0711) 099 999
KRA Customers Email: callcentre@kra.go.ke

 

Option 2: Contact KRA on social media

Still on the question of I forgot my kra password, you can instead get in touch with KRA via their very active social media handles.

Go to kra itax customer care kra facebook page or kra twitter handle and again, scan and send your ID to their inbox requesting them to send your pin via facebook/twitter.

Option 3: Seek Help from the Nearest Huduma Centre

This is another very easy way: just walk into any huduma centre and ask the staff “how do i recover the kra pin number”

The kra huduma guys will ask for your original id then search their kra pin numbers list for your pin.  You will have your kra pin within minutes.

Option 4: Visit KRA Offices

Kra has offices scatted all over the country. You can again visit any of them, go to the reception desk and tell the staff you findi lost my kra pin what do i do”.

As usual, carry your id since they will need it to verify your identity.

Where is kra  (kra contacts)?

Here are various kra offices countrywide..

Office Location
Kra Offices Nairobi Kenya
KRA Headquarters Times Towers, Nairobi (Haile Selassie Ave)

Phone: 0711 099999

 

KRA Upper Hill Forodha House. Upper hill close just  off. Ngong Road

Phone: 020 2715540

KRA Offices, Sameer Business Park Sameer Business Park Rd, Mombasa Road, Phone: 020 8043522
KRA Offices, The Rest of the Country
KRA Wilson airport Wilson Airport, KRA Bldg, Phone: 020 6005635/6/30
KRA Thika offices Thika House, Phone: 067 21701
KRA Nakuru offices Generation House, Kenyatta Aven. Phone: 051 2213891
KRA Eldoret Offices Kiptagich House, Uganda rd. Phone: (053) 2062300
KRA Kericho offices D.C.’S Office, Phone: 052 20104
KRA Mombasa offices Customs House, Nyerere Street, Phone: 041 2314044
KRA Malindi Offices Malindi Complex, Lamu Rd, Phone: 042 2130955
KRA Voi Offices Portter House, Phone: 043 2030297
KRA Machakos Offices Utisi House, Phone: 044 20232/ 0734 954548
KRA Meru Offices Angaine Plaza, Just Off Meru’s Tom Mboya street, Phone: (064) 30713
KRA Embu offices Wanjiru Centre, KubuKubu Road, Phone: 068  31360
KRA Nyeri offices Premier Building, Kanisa Rd. , Phone: 061  2030728
KRA Kisii Offices Umoja Complex, Hospital Rd. Phone: 058 30908
KRA Kisumu offices Swan Centre, Oginga Odinga Road, 1st Floor, Phone: 054 2020509
KRA Kakamega Offices Ambwere complex, Kakamega-Webuye Rd. Tel No. (056) 30358
KRA Bungoma Offices Moghe Plaza (Moi avenue), Tel No. (053) 30543
KRA Garissa offices Harambee Rd, Garissa Town, Phone: 046 2102519

I forgot my kra pin

I Forgot My Kra Pin Problem- Final Advise:

That’s what you should do in case you lost your kra pin. Walk to any kra offices, or contact them through email or social media with the same message: I forgot my kra pin, kindly help.

Or just visit your nearest huduma centre and  narrate your predicament “I cant remember my kra pin, what should I do”.

And surely, kra is ready and very willing to help.

So, what is your PIN number?

 

Related: How To Claim a Refund from KRA

 

 

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25 Comments

  1. Kenneth kipchumba Ngetich Kenneth kipchumba Ngetich July 11, 2019

    Hi sir/madam l forget my KRA pin number how will l recovered it.please help lam in outside Kenya an l meet it

    • admin admin July 13, 2019

      Write an email to KRA please

      • Kezia Kezia July 28, 2019

        Hi my names r kezia mutel am trying to recover my KRA pin and a outside Kenya I have send an email to callcenter@KRA.go.ke but still have not gonna reply please help me need it ASAP

        • admin admin July 30, 2019

          Inbox them on their twitter handle

  2. Mercy jebel chebor Mercy jebel chebor June 8, 2021

    I forgot my kra pin

    • admin admin July 27, 2021

      You can recover it as advised in the article

    • Evelyn mwende kithome Evelyn mwende kithome August 19, 2021

      I used another email instead of the working email please if possible retrieve my kra through this email everlnkithome970@gmail.com

  3. Mercy jebel chebor Mercy jebel chebor June 8, 2021

    Forgot my kra pin

    • admin admin July 27, 2021

      You can recover it as advised in the article

  4. Annastancia kubondo Annastancia kubondo July 15, 2021

    Hae am Ann I forgot my kra pin how can I retrieve it pliz help

    • admin admin July 27, 2021

      Use the methods we have explained in the article

      • Felix kipngetich Felix kipngetich September 17, 2021

        I created my pin but I have not received it yet help me get my pin

  5. Grace Chege Grace Chege July 24, 2021

    Hi am grace I forgot my kra number, please help me get it

    • admin admin July 27, 2021

      Use the methods we have explained in the article

      • admin admin August 23, 2021

        Use the methods listed above to recover it

  6. COSMAS OBINO COSMAS OBINO September 20, 2021

    and what if i want to recover it for someone and yet the email i will contact them with is not the one linked to the pin itself will they assist me or they will require that i email them using the email linked to the pin?????????????????????????

  7. Denilson nyamai Denilson nyamai October 15, 2021

    How can I get k.r.a pin certificate

  8. felix wekesa felix wekesa October 21, 2021

    Could i take a photo of the id with my phone instead of scanning?

  9. dianah dianah November 8, 2021

    hi, i lost my KRA pin plus the email access that i used on application. I Have my identity card though, is it possible to retrieve the PIN using my ID? Kindly assist.

    • admin admin November 9, 2021

      Contact KRA using the contact information given in the article

  10. sylvia sylvia November 25, 2021

    am always unable to retrieve my kra using id only since i cant remember my email

  11. Abuharith Abuharith November 27, 2021

    I forgot my kra pin number so help

  12. kelvin kwanusu kelvin kwanusu May 4, 2022

    my name is kelvin, kindly help me to retrieve my kra pin certificate
    I cant remember my email, pin number but I only remember my
    ID number and phone number only
    finally is possible to find out now coz i want to use it now
    in order to file returns plus other services

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