How to Reverse Bank to Mpesa Transaction

Have you ever transferred money from your bank account to the incorrect Mpesa number? Here’s how to reverse bank to Mpesa transaction.

When it comes to money transfers, we are all extremely cautious. Most of us double-check and triple-check every detail before hitting the send button.

However, we are only human, and mistakes are inevitable. One digit here and there and your hard-earned cash will be directed to the incorrect account.

As a result, you may discover that you sent money from your bank account to the wrong Mpesa number.

It is critical to remain calm in such a situation. This may appear challenging, especially if large sums of money are involved. But don’t worry, there is a way to get your money back into your account.

With that in mind, the following article will teach you how to reverse bank to Mpesa transaction.

Let’s dive in…


How to reverse bank to Mpesa transaction

When you realize you’ve sent money from your bank account to the wrong Mpesa number, the first thing that comes to mind is, “How do I get my money back?”

To begin the reversal process, you will need to take some important steps.

In such a case, the first thing you should do is notify the bank.

You can accomplish this by quickly dialing the customer service number and providing them with all of the transaction’s details. You will then be given a request or complaint number.

Then, send an email to the customer service team detailing the incorrect transfer. This ensures that you have written proof of your correspondence with the bank.

You can also follow up by going to your local branch, speaking with the manager, and submitting a written notice of the incorrect transfer.

Furthermore, you can interact with your bank via its social media pages, such as its Facebook pages and Twitter handles. You will be required to inbox them the transaction details, such as the date and time of the transaction, the amount transacted, the wrong recipient’s phone number, and your bank account number.

If the Mpesa number entered is invalid or does not exist, the funds will be credited back to your bank account.

However, if the information is correct and the funds are transferred, the recipient is solely responsible for the funds’ reversal. If the recipient of your funds grants permission for the transaction to be reversed, you should be able to get your money back quickly.

It is important to remember that reversing the funds is not possible without the permission of the incorrect recipient.

As a result, when transferring funds to an Mpesa account, it is critical to exercise caution. A few minutes spent performing a few simple checks could save you a significant amount of money.


How to reverse money sent from KCB to Mpesa

Don’t worry if you sent money to the wrong Mpesa number from your KCB bank account.

All you have to do is contact KCB customer service via Facebook or Twitter and send them the following information:

  • Your KCB account number
  • The wrong recipient’s phone number
  • Amount transacted

When contacted through their social media platforms, they usually respond quickly.

It is also recommended that you go the extra mile and call the phone number to which you sent the money to alert them so that they do not withdraw the money.

Another option is to contact the bank directly via their customer service number and provide them with the transaction details.

So long as the funds have not been withdrawn, they will then coordinate with the other party to initiate a reversal.

And, if the funds are intact, the money will be reflected in your bank account within 24 hours (or one working day).


How to reverse Equity to Mpesa transaction

Don’t be alarmed if you accidentally send money from your equity account to the wrong Mpesa number.

All you have to do is call the Equity Bank helpline at 100 (if using Equitel) or 0763 000 000 (if using other networks) and select the reversal option.

An Equity customer service representative will answer your call and walk you through the transaction reversal process. You will be required to provide your account number as well as the phone number where the transaction was made.

The money will be reflected in your Equity Bank account within 72 hours of initiating the reversal.

You can also go to the bank and present your ID. The bank will verify whether or not the recipient received the funds. If he or she did not receive the funds, the funds will be returned to your account.

If they did, a reversal process will be initiated.

It is important that you confirm whether or not the money has been withdrawn. If it has been withdrawn, Equity Bank will be unable to assist you.

You can also contact the bank via social media, such as their Facebook page at Equity Bank Kenya or their Twitter handle @keEquityBank.

If you provide them with the following information, they will initiate and process the reversal.

  • Transaction date and time
  • Amount transacted
  • Wrong recipient’s Phone number
  • Your equity account number


More information on how to reverse bank to Mpesa transaction

Contact information for various Kenyan banks’ customer care desks

If you make a mistake with your bank’s transaction, here are the customer service numbers you can call for assistance, depending on your bank.

  1. Cooperative Bank of Kenya

0703 027 000 or 020 277 6000



  1. Equity Bank

Call 100 if using equitel


0763 000 000/0763 063 000 if using other networks

Email at


  1. KCB Bank

0711 087 000 or 0732 187 000

SMS number 22522

Email address:


  1. NCBA

0711 056 444 or 0732 156 444 or 020 288 4444


  1. National Bank of Kenya

Call 0703 088 900 or 0732 118 900

Email at


  1. Standard Chartered Bank

0703 093 900 or 020 329 3900



  1. ABSA Bank of Kenya

0722 130 120 or 0732 130 120

020 390 0000



  1. Faulu Bank

0711 074 000 or 0711 074 074


  1. Family Bank

0703 095 000 or 0703 095 445

Email address:

How to reverse bank to Mpesa transaction –Wrap up

So, those are the steps on how to reverse bank to Mpesa transaction. You should, however, follow up until the funds are returned to your account.

If you ever find yourself in a situation like this, I hope this article comes in handy.

Good luck and happy remittance!



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