Read on to the end to find out how to reverse Mpesa withdrawal from wrong agent.

Even though Safaricom allows users to confirm the name, mobile number, and amount to be sent before the transaction is initiated, people continue to send or withdraw money from the wrong agent number.

This might happen if you misread the agent number or are distracted and thus enter the wrong number.

If this happens to you, don’t freak out.

Safaricom upgraded its money withdrawal systems to only allow transactions with agents who are close to a customer.

I think they use GPS or some other technology, but one thing is certain: if the wrong agent number is more than 5 kilometers away from the customer, the withdrawal will be denied.

However, if this occurs due to the wrong agent number operating within a close range, there is a way to reverse your money back to your Mpesa.

In this article, you will learn how to reverse Mpesa withdrawal from wrong agent.

How to reverse Mpesa withdrawal from wrong agent

Remember that the money will be sent to the agent, but no one will be there to collect it.

Here’s what you should do in such a scenario:

1. Dial 100 to reach Safaricom.
2. Choose a language, either English or Kiswahili; if you cannot speak English fluently, I recommend you choose Kiswahili.
3. Choose the Mpesa transaction service.
4. Next, inform the customer service representative that you withdrew money from the wrong agent number and that you need them to help you reverse the transaction. You will be asked to provide some information to verify your identity.
5. Wait for Safaricom to follow up on the issue and respond to you.

Safaricom will then contact the Mpesa agent who received your withdrawal to confirm the transaction and have them record it. The money will then be reversed to your phone number.

The reversal process will take between 12 and 48 hours to complete, so be patient and you will get your money back.

How to reverse money from an Mpesa agent

All Mpesa agents fear this happening, but it is a part of being an agent because it will happen occasionally, either due to your error or the customer’s error.

This can occur if you make an error when depositing money into a customer’s account.

So, once you’ve deposited money at the incorrect number, your only option is speed. The sooner you follow up, the better because some crafty Kenyans are quick to withdraw money that does not belong to them.

The reverse process for a Mpesa agent, on the other hand, is straightforward.

First, send an SMS to 2530 with the transaction number, and you will receive a confirmation of successful delivery within seconds.

Alternatively, you can perform a reversal using the USSD code *234# as follows:

1. Dial *234#.
2. Select “Mpesa Agent Services.”
3. Select “Reversal Request.”
4. Enter the transaction ID, which was displayed after the incorrect deposit.
5. Then click Send.

However, because this method does not provide an instant response, you should call customer service.

Therefore, you should contact customer service at 234 to request a reversal. They will inquire about various details, such as,

• Your agent name
• Agent number
• Your assistant ID
• The correct number you intended to deposit the funds
• The name that appeared after the deposit
• The amount deposited

Following confirmation of the details, the customer service representative will inform you of the status of the transaction, such as whether or not a reversal is possible.

If you’re lucky, the deposit will be refunded to your account so you that you re-deposit to the correct phone number.

However, this will only happen if you have enough float because Mpesa reversals can take up to 12 hours for the money to be available for deposits again.

How to reverse airtime back to cash (Mpesa)

What if you accidentally purchase airtime instead of withdrawing money from an Mpesa agent?

Most mobile users make this mistake on a regular basis.

It is therefore critical to understand how to reverse the airtime back to Mpesa.

To begin, the only requirement for a successful reversal is that no airtime be spent; otherwise, the reversal will fail.

So, to have your airtime reversed, follow the steps below:

1. Make sure that you do not use even a single shilling of your airtime.
2. If you haven’t enabled Data Manager, disconnect your data connection since background services will use your airtime to access the internet if you are connected to the internet.
3. Dial 100 on your mobile phone to reach Safaricom Customer Care.
4. Choose the Mpesa Transaction option.
5. Inform the customer service representative of the erroneous purchase.
6. Wait for Safaricom to resolve the problem, and your money will be refunded immediately.

You can also contact Safaricom customer care through their Facebook page or Twitter handle.

Note that in financial accounting, Safaricom employs two distinct units. So, when money is transferred between these records, it is difficult to reverse.

And, this is also why it is difficult to reverse Mpesa funds used by the recipient.

However, it is still possible to convert airtime to cash, and the only way to guarantee that it works is to not tamper with the airtime.

Another option, although you’ll suffer a small loss, is to convert airtime to Mpesa using services like Bambaswap, Kenya’s airtime to Mpesa conversion service. To access the service, dial *384*3#.

Above all, it will be a relief when you discover how to convert airtime to cash for the time when the operation is required.

As technology advances, even better methods for making things easier for customers will likely to be incorporated into this process.

How to reverse Mpesa withdrawal from wrong agent –Conclusion

That is basically how to reverse Mpesa withdrawal from wrong agent, how to do a reversal as an Mpesa agent, and also how to reverse airtime back to Mpesa.

Regardless of how simple all of these steps appear to be, there is no guarantee that you will receive your Mpesa cash or airtime back, as technical issues may interfere with the reversal process.

So, my parting shot is that always double-check your information before confirming an Mpesa transaction. Nothing beats being a little more cautious.

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