How to Reverse Mpesa after 24 Hours

If you are wondering how to reverse Mpesa after 24 hours, then you’ve come in the right place. Read on to the end.

It hurts to lose your money to a stranger.

However, when sending money or paying bills, many Safaricom customers have lost money because they entered the wrong mobile phone number, till number, or paybill number.

The good news is that there are a few ways to reverse the transactions when this occurs, giving you a good chance of recovering your money.

But, have you ever sent money to the wrong person or to the wrong till number and realized it after 24 hours?

If you ever find yourself in this situation, follow the steps outlined below to have your money reversed.

So, keep reading as I teach you how to reverse Mpesa after 24 hours in every possible way.


How to reverse Mpesa after 24 hours

Most MPESA reversal methods are only effective if money is sent to the wrong number or till within 24 hours.

After that MPESA reversal time limit, the only realistic way to get your money back is to contact customer service and request that they assist you in reversing it.

So, at the time you realize you made a mistake with your Mpesa transaction, simply dial 100 (for prepaid customers) or 200 (for postpaid customers) at no cost, follow the instructions on the other end of the line, and wait for a Customer Care representative to assist you.

After providing the necessary information, you will receive an SMS initiating the reversal.

Additionally, you can also call 234 and follow the prompts, providing the necessary information.

However, before calling Safaricom Customer Care, it is best to send the MPESA transaction message to 456.

You can also contact Safaricom through the following platforms, though their response time may be longer.


Reversing Mpesa transactions with Safaricom online

It is also possible to reverse an Mpesa transaction through the company’s official website.

To achieve this, follow the steps outlined below:

  • Visit Safaricom’s portal at
  • On the left-hand side of the homepage, click the “Live Chat” tab.
  • A pop-up window will appear with the required instructions.
  • You will be asked to provide information about yourself, your mobile number, and your request.
  • Once the information has been entered, you will receive a response that your request will be processed.

Once you’ve done that, you can rest assured that your request will be handled. Only make sure you have a stable internet connection.


Requesting for Mpesa reversal via social media

Due to a large number of accounts and bots attempting to defraud you, this has become a tricky method in recent days.

As a result, always double-check that you’ve contacted the correct Safaricom accounts on Twitter and Facebook. Check that the social media pages have the “Verified” tick.


  1. Contact @Safaricom PLC on Facebook or @Safaricom_Care on Twitter.
  2. Tell them about your problem and send them the transaction message.
  3. You will be advised on how to proceed and when a resolution is likely.


Requesting Mpesa reversal by visiting an Mpesa agent

Mpesa agents can also assist you with the reversal; therefore, go to your nearest Mpesa agent to get assistance.

To avoid impersonation, you will be required to verify that the Mpesa account belongs to you (by providing a valid national ID).

Furthermore, you must show the agent the Mpesa transaction message, and the agent will contact Safaricom on your behalf to request a reversal.


How to Reverse Mpesa after 24 Hours –FAQs

Can you reverse Mpesa after 24 hours?

Yes, you can do so after 24 hours but you will need to call Safaricom Customer Care to assist you with the reversal.

How long does it take to reverse money from Mpesa?

Safaricom typically takes between 24 and 48 hours to complete a reversal request after it is initiated.

As a result, you must be patient while the customer service representatives complete their due diligence.


SEE ALSO: How to reverse MPESA sent to wrong till number

Wrap up

It should be noted that in order for the reversal to occur, the money should not have been withdrawn or used by the wrong recipient. Otherwise, the reversal will be unsuccessful.

It is therefore advisable to contact the recipient prior to initiating a reversal to obtain their agreement on the reversal and ensure that they are aware of it.

Otherwise, to avoid such scenarios, be extremely cautious when transacting with Mpesa.



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