How to Deactivate Safaricom Line

Learn more on how to deactivate Safaricom line , how to unsubscribe from Safaricom subscriptions, and more in this article.

Deactivating your SIM card is very critical if you’ve lost or misplaced it since your bank, social media accounts, apps, and device are all linked to your SIM card number.

Furthermore, if it falls into the hands of the wrong people, they can use it to for blackmail, gain access to your personal information, use your social media handles, and so on. Also, when the culprit gains access to your SIM card, you may even lose money from your bank account(s).

Not only these, but a lost SIM card can also result in an increased phone bill that you will have to pay while someone else is using it.

Therefore, be cautious and take immediate steps to deactivate your SIM card, or be prepared for unexpected dangers.

So, if you’re wondering how to deactivate Safaricom line, here’s a quick guide with all the details.

How to deactivate Safaricom line

To block your Safaricom SIM card from any use, you’ll need to contact Safaricom customer service and report the issue.

They will ask you a few questions, including your ID number, to confirm that you are the actual owner of the mobile number.

You can contact Safaricom Customer Service by dialing 100 (for prepay) or 200 (for postpay) from another Safaricom line. You will not be charged; calling is free.

You can also call them on chargeable lines. For prepay customers, dial +254 722 002100, and for postpaid customers, dial +254 722 002200.

Alternatively, you can contact them through the following channels:

Safaricom Facebook Page
Twitter at @SafaricomCare or @SafaricomPLC

So, that’s how you permanently deactivate your Safaricom SIM card.

How to deactivate Safaricom line: How to stop Safaricom SIM swap

SIM swap is basically a type of identity theft. Fraudsters will as far as replacing and taking over your Safaricom SIM card.

In case your SIM card is attempted to be swapped, Safaricom will notify you, saying, “Dear customer, we have received your SIM SWAP request.”

If you are not aware of it, immediately terminate the request by dialing *100*100# from your Safaricom line. However, the process cannot be completed on your behalf by using someone else’s Safaricom line.

Please keep in mind that once that is activated, you will need to visit a Safaricom customer service center with your ID to replace your SIM card in the future, if need be.

To avoid this disastrous activity, make sure your SIM card has an active SIM lock, use strong passwords (especially by setting voice passwords), and keep off your personal information from social media.

Also, use biometric authentication for your mobile money apps, as well as any other app that supports it.

How to stop auto renewal on Safaricom

If you notice that your Safaricom airtime is being deducted frequently, almost daily, without you using it, you are most likely subscribed to auto-renewal data bundles, SMS, or news/alert notifications that use your airtime.

The good news is that you can easily cancel these auto-renewals.

Here’s how to do it:

How to stop auto-renewal data

You can disable data bundle auto-renewal by dialing *100# or *544# as follows:

Using the USSD code *100#

Dial *100#.
Select the “Buy” option.
Choose No-Expiry Bundles
Then select “Stop Auto-Renew.”

Using the USSD code *544#

Dial *544#.
Choose No-Expiry Bundles
Then, click the “Stop Auto-Renew” button.

You can also send the word “stop” to the short code 138 via SMS. The good news is that there are no fees for this service.

How to Stop Promotional Message Auto-Renewal

Dial *456#
Choose the “Stop” option.
Select “Stop Promotional Messages.”
A pop-up message will appear asking if you want to continue receiving SMS updates on Safaricom offers and promotions. Select the “No” option.

After completing these steps, you will receive a confirmation that you will no longer receive text messages from Safaricom regarding promotions and even offers.

It’s that easy!

How to block Safaricom SIM card online

There are a few steps you can take to have your SIM card blocked online.

Enter the number of the lost SIM card on the official website.
Enter an email address or an alternate phone number so that you can receive an OTP.
Following that, a customer service representative will contact you to block the SIM.

How to cancel call forwarding Safaricom

Incoming calls to the phone number will be redirected to another number if call forwarding is enabled on your phone, whether intentionally or unintentionally, implying that someone else is monitoring your calls.

You can disable call forwarding on your phone in two ways: via a USSD code and through the phone’s settings.

You can deactivate call forwarding on your mobile phone using various USSD codes.

However, to deactivate all call diverts on your mobile phone, dial ##002# or ##21#. You will receive a notification informing you that you have successfully cancelled call diverts.

Remember to restart your phone.

There are also other codes that can be used to disable call forwarding in various situations.

Choose any of the codes that meet your need.

These are the deactivation codes:

USSD CODE	USE
##002#	All call diverts are canceled.
##61#	When a phone call goes unanswered
##67#	When a phone number is in use
##62#	When a phone number cannot be reached

How to Disable Call Forwarding in the Settings

You can also disable call forwarding from your phone’s settings or the call settings.

Here’s how you do it:

On your device, open the phone app.
Tap the three dots in the top-right corner of the screen.
For more options, choose a setting.
Select Calls, then the Call Forwarding feature.
To cancel, make sure to tap “Turn Off.”

You can successfully cancel various call forwarding options on your phone using this method.

These options are:

All calls forwarded.
Phone calls forwarded when unanswered.
Phone calls forwarded when busy.
Calls forwarded when unreachable.

How to cancel Safaricom subscriptions

To cancel Safaricom subscriptions, follow the steps outlined below:

Dial *100# (for prepaid customers) or *200# (for postpaid customers).
Choose “My Subscriptions.”
Select “Active Subscriptions” to see all of your active subscriptions that are currently consuming your airtime.
Unsubscribe from all of them.

SMS unsubscription

Send the premium text message you received to 200975.

Send the sender’s name to 2009075.

After that, you will receive a text message confirming that you have successfully opted out.

Wrap up on How to deactivate Safaricom line

As you can see, deactivating your Safaricom SIM line is simple.

To be safe, deactivate a lost or stolen phone as soon as you discover it has gone missing, because someone who finds it may use your SIM card if you do not block it.

Hopefully, you found this guide on how to deactivate Safaricom line to be helpful in permanently deactivating your Safaricom line as well as unsubscribing from all those annoying notifications that have been bothering you.

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