Are you a postpaid subscriber and want to quit the service but don’t know how to? Well, this article explains how to unsubscribe from Safaricom Postpay. Read on to the end.

Postpay enables you to use data, minutes, and SMSs for free and then pay later. Safaricom then sends you an email at the start of each month with a bill for everything you’ve used. You then pay the bill using the Mpesa paybill number provided.

In contrast, prepaid plans require you to load credit into your account before you can use the service.

Usually, every new Safaricom subscriber is usually assigned to the prepaid tariff by default, and it is up to the subscriber to decide whether or not to migrate to the postpaid tariff.

However, due to changes in how postpay works at Safaricom, you may want to return to being a prepaid customer.

The procedure of how to unsubscribe from safaricom postpay, is described in detail below.

 

How to unsubscribe from safaricom postpay

To cancel Safaricom postpay service, go to a Safaricom shop and follow the existing postpay termination process, or call customer service at 100.

Furthermore, you can terminate the service and return to prepay by sending an email to advantage@safaricom.co.ke.

In addition, if you fail to pay for the plan for three consecutive months (90 days), Safaricom automatically terminates your postpaid service and transfers you back to the prepaid plan.

Customers on advantage postpay, on the other hand, can unsubscribe by following the steps below:

1. Dial *200#
2. Select “Advantage Plus” from the menu.
3. Then click on the “unsubscribe” button.
4. Wait for up to 24 hours for confirmation messages that your line has been returned to pre-paid status.
5. Thereafter, you should receive your deposit within 48 hours.

It is important to note that you can only cancel postpaid subscriptions after you have paid the bill. Otherwise, the termination will be ineffective.

The billing date is always the first of the month, and your monthly bill is sent to you via SMS and email.

 

More details on How to Unsubscribe from Safaricom Postpay:

Safaricom postpaid deposit

A deposit is required when signing up for postpaid service and you must pay it before signing up.

The deposit varies depending on the plan you select and ranges from Kshs. 1,000 to Kshs. 10,000.

Therefore, if you require the Kshs 1,000 package, you must have Kshs 2000 in your Mpesa account.

Of course, because this is a deposit, it will be refunded if you choose to opt out.

 

How to Sign Up for Safaricom Postpay

There are three ways to join Safaricom postpaid:

Using the USSD code

1. On your phone, dial *544#.
2. Choose the “GO MONTHLY” option.
3. Then choose “Join Postpay.”
4. Choose “Continue with USSD” from the “Choose Your Journey” menu.
5. A list of predefined credit limits will be displayed. Choose a postpay bundle plan.
6. Enter your email address (for billing purposes).
7. Accept the safaricom postpayment terms and conditions.

You will be notified that your line has been converted to postpaid through an SMS.

 

Using the MySafaricom app

1. Open the MySafaricom app.
2. Choose the PayPal icon.
3. You will see a credit limit that has been predetermined. If you don’t see a credit limit listed, enter your preferred limit (based on your budget and usage needs).
4. Choose a postpay bundle plan.
5. Enter your email address.
6. Accept the terms and conditions of the agreement.
7. Proceed to Mpesa payment and pay for your bundle.

You will soon receive an SMS confirming that your tariff has been upgraded to postpaid.

Through the Safaricom webpage

1. Click on this Safaricom link.
2. Select the “Join postpay” icon.
3. Enter the monthly limit you prefer.
4. Enter your email address
5. Read and agree to the terms and conditions by clicking “Continue.”
6. Select whether you want to proceed “with” or “without” a plan.
7. Select “Join.”

How to pay for Safaricom postpay

Postpay service can be paid for with Mpesa or Bonga points.

In both cases, the Safaricom postpaid paybill number, 200200, is required.

Always ensure you make your payment on time, since failure to pay within 90 days will result in the service being terminated automatically.

Furthermore, Safaricom will forward your information to CRB 106 days after the due date. The CRB will be listed 120 days after the due date.

Here’s how to pay:

Using Mpesa

1. Navigate to the Mpesa menu.
2. Select “Lipa na Mpesa.”
3. Choose Pay Bill.
4. Enter 200200 as the business number
5. Then enter the mobile number to purchase the postpay service, as the account number.
6. Enter the amount that corresponds to your package.
7. Key in your Mpesa PIN and press the “OK” button.

You can now use your tariff to make calls, send texts, and browse the internet.

Using Bonga Points

Bonga points can also be used to pay for postpay services as follows:

1. Dial *126#.
2. Choose “Lipa na Mpesa” as your payment method.
3. Select Pay Bill
4. Enter 200200 as the business number
5. For the account number, enter the mobile number to purchase the postpay bundles.
6. Enter the amount that corresponds to your Postpay tariff.
7. Enter your service PIN, then confirm and send your transaction.

You will then receive a confirmation message containing a transaction ID, as well as another message indicating that you have subscribed to postpaid service.

 

Safaricom Postpay packages 2023

The Safaricom postpaid bundles are attractive to many people because the minutes can be used on any network and can also be used to make international calls.

Here is a summary of the postpay bundles:

AMOUNT (KSHS.)	DATA	MINUTES	SMS	VALIDITY
1,000	5GB +FREE 2GB YouTube +WhatsApp	400	1000	30 days
2,000	15GB +2GB YouTube +WhatsApp	1000	2000	30days
3,000	25GB +2GB YouTube +WhatsApp	1500	3000	30 days
5,000	45GB +2GB YouTube +WhatsApp	2500	5000	30 days
10,000	100GB +2GB YouTube +WhatsApp	7500	10,000	30 days

How to unsubscribe from Safaricom postpay—Conclusion

As a postpaid subscriber, you are typically unable to directly monitor your energy use and expenses, and you may end up using more energy than you can afford. This is one of the reasons, among others, that you may decide to discontinue using the service.

As demonstrated in the article, it is quite simple to unsubscribe from Safaricom PostPay and still receive your deposit back.

Hopefully, this article on how to unsubscribe from Safaricom postpay will help you if you intend to opt out of postpaid services.

 

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