Overall, Equitel charges are way cheaper than MPESA charges for sending money.
Likewise, Equitel charges to other banks (sending) are very affordable.
Just to be clear, here is a summary of all Equitel charges to help you see how you can save money when sending money..
Note that the fees may be subject to government taxes where applicable.
Equitel charges to MPESA 2023 (send to mpesa/airtel money charges)
| Amount | Equitel Charge to MPESA | Equitel Charge to airtel Money |
| 1-100 | 0 | 0 |
| 101-500 | 10 | 11 |
| 501-11000 | 12 | 13 |
| 1,001-1500 | 14 | 20 |
| 1,501-2500 | 23 | 25 |
| 2,501-3500 | 33 | 35 |
| 3,501-5000 | 43 | 45 |
| 5001-7500 | 55 | 55 |
| 7501-20000 | 65 | 65 |
| 20001-150000 | 67 | 65 |
Equitel withdrawal charges
| Amount | Customer Charge |
| 100-2500 | 27.50 |
| 2,501-5000 | 49.50 |
| 5001-10000 | 82.50 |
| 10001-20000 | 159.50 |
| 20001-35000 | 187.00 |
| 35001-50000 | 214.50 |
| 50001-100000 | 242.00 |
Equity agent ATM withdrawal charges
| Amount | Agent Charge |
| 100-2500 | 25 |
| 2501-5000 | 45 |
| 5001-10000 | 75 |
| 10001-20000 | 145 |
| 20,001-35000 | 170 |
| 35,001-50000 | 195 |
| 50,001-100000 | 225 |
Equity agent deposit charges
| Amount | Charges |
| 100-5000 | 0 |
| 5001-10000 | 0 |
| 10001-20000 | 0 |
| 20,001-100000 | 0 |
Equitel charges for other services
| Service | Charges |
| ATM Application: VISA Or Master Card | 600 |
| Bill payments | 30 |
| Dormant Accounts reactivation | 200 |
| Statement request (sent via Email) | 5 |
| Balance enquiry via Equitel POS | Free |
| School fees payment | Free |
| Rent payment | Free |
| Airtime purchase | Free |
Equity bank to bank transfer charges -Equitel charges to other banks (Sending via PESA-LINK)
| Amount | Charges (Maximum) |
| 10-500 | Free |
| 501-10000 | 37.00 |
| 10001-50000 | 62.00 |
| 50001-100000 | 87.00 |
| 100,001-200000 | 112.00 |
| 200,001-500000 | 137.00 |
| 500,001-999999 | 162.00 |
Equitel charges to send money to your Equity bank account (RTGS)
| Amount | Customer charges |
| 1-300000 | 0 |
Note that you can only transfer from Equitel to your Bank Account in batches of shs.300000 where you want to do a bulk cash transfer.
This is important, for example, if someone has paid into your Equitel a huge amount from a business deal.
However, maximum you can transfer this way in a day is shs.1000000.
Equitel charges to send money to another bank account (via RTGS)
| Amount | Customer charges |
| 1-100000 | 300 |
Note that you can only transfer from Equitel to other Bank Accounts in batches of shs.100000 .
However, maximum you can transfer this way in a day is shs.500000.
Equitel call rates -Calling & SMS charges (across all networks)
| Call Rate (per minute) | SMS Rate (per SMS) |
| 4.00 | 1.00 |
Summary of other Equitel services
Equitel also offers a plethora of services. Enquire from the agent about the cost if not captured..
- Account opening
- Payment for goods/services
- Equitel registration and activation
- Issuing and/or topping up of any Equity prepaid cards
Equitel Customer care contacts
If you run into trouble, you can contact Equitel customer care department on +254 0763 026 000 or +254 763 063 000
Source: https://equitel.com/my-phone/equitel-rate-card/
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@Equitybank apparently your equity app has been out of service. It’s so frustrating, Kindly can you look into it.
#frustratedcustomer#