Tala loan contacts: SMS, Email, Facebook customer care

If you have a query when using the Tala loan app, get in touch with the welcoming Tala customer care team via the following Tala loan contacts:

Complete list of  Tala loan contacts

1.   Tala Customer Care Number

Here you’re bound to get disappointed since Tala doesn’t actively maintain a direct customer care line.

Yes, you heard me right..

Being a digital lender, Tala loan app prefers to use ‘more digital’ communication channels to help their customers rather than the good ol telephone…

And so?

You can write a quick text message to Tala or use the various Tala loan contacts on social media to raise your grievances or to ask for help.

There other alternatives to a Tala phone number including a live web chat.

Here are all the Tala contacts that work..


2.   Tala SMS Number

The easiest way to connect with Tala is using the SMS Tala loan contacts.

Simply draft a text message about your Tala emergency loan or any other Tala questions and send it to Tala SMS number ‎21991.

You usually get a prompt reply in most cases.

21991 is also your answer if you have been wondering how to check Tala loan balance via sms.. (Just type Balance then send the message to 21991).


ALSO READ: Tala loan application form: How to get an MPESA loan in 3 minutes


3.   Tala Facebook

If you ask me, I will tell you that Tala has one of the best Facebook customer care system in Kenya.

In fact, Tala staff replies to your Facebook question not long after you inbox them.

Besides, they tend to issue a more comprehensive answer  in addition to making follow-ups when necessary.

How to contact Tala on Facebook:

  1. Go to the Tala Facebook Page (simply Click)tala loan contacts
  2. Click Send Message and type your question.
  3. Wait for a reply.

You can as well search for Tala Facebook from inside your Facebook app.

Remember that you have to be logged into your Facebook account for this to work.

That’s all…


4.   Tala Twitter Handle

If you love Twitter, You can as well obtain help or have your questions regarding Tala mobile loans answered by the team manning Tala Twitter handle.

All you have to do is log into your Twitter account and then to search for @talakenya

  • Then click on Messages then new Message.
  • On the Send message to field, type @talakenya.tala phone number
  • Now type your message and click Send when done.

You can also head straight to Tala loan apps Twitter handle by clicking here. The rest of the steps are as I have highlighted above.

You can, in addition, click Tweet to Tala to launch an open conversation with the Tala staff on Twitter.

5.   Tala Email Address

Furthermore, you can quickly draft and email your questions to Tala customer care attendants- that’s if you are a fan of email like myself.

Simply send your email to: hellokenya@talamobile.com and wait for feedback.


ALSO READ: Haraka loan application: Instant MPESA Loans [Step-by-step]


6.   In App Chat

If you have already downloaded the App and installed it in your Phone, you can just use the in-App chat Feature to get in touch with Tala Customer care

A lot of people don’t realize it but the in-app chat is another very easy way to contact Tala.

tala customer care number

7.   Live Website Chat

Again, if you are super digital savvy, you can chat with Tala live support team from the Tala website.


  • Visit Tala Kenya website’s contact page: https://tala.co.ke/contact/
  • Click on the Help icon (near the bottom-right corner of the screen).
  • Fill in the asked for information, Type your message, then Click send/contact us.



8.   Tala Instagram

Another way to interact with Tala customer care services is on Instagram.

Simply click to follow them here.


About Tala

As you might be aware, Tala is a loan app (formerly mkopo rahisi) that advances small loans to Kenyans from all walks of life via MPESA.

The app is owned by an American Fintech is widely regarded to be among the top 20 loan apps in Kenya and beyond.

Tala has so far given out loans valued at over shs.30 billion while the app having been downloaded more than 5 million times.

Tala is also active in several other countries including Tanzania, Philippines, and Mexico.


I have explained all the Tala loan contacts so I know you will no longer ask how do i contact tala customer care?

I also don’t expect you to go searching for Tala offices in Nairobi (lol!) since a simple SMS will give you all the answers.

It’s worth noting that all the above Tala loan contacts operate 24/7 meaning you can get assistance day and night.

Good luck and remember to repay your Tala loan on time.



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3 thoughts on “Tala loan contacts: SMS, Email, Facebook customer care”

  1. how to claim my tala loan? its already approve but i did not recieve any messege from tala.. if where i get my loan..

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